{"id":780,"date":"2025-09-22T18:07:24","date_gmt":"2025-09-22T16:07:24","guid":{"rendered":"https:\/\/www.gstoolshop.com\/faq\/"},"modified":"2025-09-24T14:10:30","modified_gmt":"2025-09-24T12:10:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.gstoolshop.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row height_small color_footer-bottom\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h2 class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">FAQ<\/span><\/span><\/h2><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1-3 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h3 class=\"w-text us_custom_74e066d2 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Shipping<\/span><\/span><\/h3><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>What shipping methods are available?<\/strong><\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Based on your shipping address, the best courier among the leading transport companies will be selected to ensure the fastest delivery.<br \/>\nPlease refer to the dedicated page: <a href=\"https:\/\/www.gstoolshop.com\/en\/shipping-policies\/\"><strong>Shipping Policies<\/strong><\/a><\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Do you ship internationally?<\/strong><\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Shipping is currently available to Italy and Europe (including non-EU countries such as San Marino, the Vatican, the United Kingdom, Switzerland, Gibraltar, Liechtenstein, and the Principality of Monaco). We are working to make our products accessible worldwide.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>How can I track my order?<\/strong><\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The tracking number for your shipment will be provided directly by the MBE forwarder to the email address provided when placing the order.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>How long will it take to receive my package?<br \/>\n<\/strong><\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Once payment is received, your order will be processed within 1-3 business days, after which it will be handed over to the courier for delivery, which, depending on your area, may take 2-14 business days.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_custom with_line width_default thick_1 style_solid color_text align_center\" style=\"height:5px\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1-3 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h3 class=\"w-text us_custom_74e066d2 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Orders and returns<\/span><\/span><\/h3><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>How do I place an order?<\/strong><\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To place an order, simply browse the products you&#8217;re interested in and add them to your cart by following the steps suggested on the site. Subsequently, during the purchase phase, once you have confirmed your cart, you will be asked for all the necessary information for billing and shipping. The order will then be processed within 1-3 business days and handed over to the courier.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>How can I return a product?<br \/>\n<\/strong><\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Our products can only be returned after having ascertained a proven malfunction or a serious manufacturing defect. For further information, please report the issue to the following email address: <a href=\"mailto:support@gstoolshop.com\">support@gstoolshop.com<\/a>, indicating &#8220;RETURN \/ order number&#8221; in the subject of the email. Subsequently, based on the nature of the problem, we will evaluate possible solutions together.<br \/>\nPlease refer to the dedicated page: <a href=\"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/\"><strong>Return and Refund Policy<\/strong><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"FAQShippingWhat shipping methods are available? Based on your shipping address, the best courier among the leading transport companies will be selected to ensure the fastest delivery. Please refer to the dedicated page: Shipping Policies Do you ship internationally? Shipping is currently available to Italy and Europe (including non-EU countries such as San Marino, the Vatican,...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-780","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - GS Tools<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gstoolshop.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - GS Tools\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gstoolshop.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"GS Tools\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-24T12:10:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gstoolshop.com\/wp-content\/uploads\/2025\/08\/GStools-Giulio-Salmaso.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1800\" \/>\n\t<meta property=\"og:image:height\" content=\"2250\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.gstoolshop.com\/en\/faq\/\",\"url\":\"https:\/\/www.gstoolshop.com\/en\/faq\/\",\"name\":\"FAQ - 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