{"id":887,"date":"2025-09-24T14:01:49","date_gmt":"2025-09-24T12:01:49","guid":{"rendered":"https:\/\/www.gstoolshop.com\/return-and-refund-policy\/"},"modified":"2025-10-03T19:02:11","modified_gmt":"2025-10-03T17:02:11","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium color_alternate\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1-4-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>RETURN AND REFUND POLICY<\/strong><\/p>\n<p>Access to this Website and the purchase of products imply full acceptance of the present Return and Refund Policy, which forms an integral and substantial part of the <a href=\"https:\/\/www.gstoolshop.com\/en\/terms-and-conditions\/\" target=\"_blank\" rel=\"noopener\">General Terms and Conditions of Sale<\/a>.<br \/>\nThis policy applies equally to both Consumer Users and Non-Consumer Users falling within the categories listed below.<\/p>\n<p><strong>DAMAGED OR INCORRECT ITEMS<\/strong><\/p>\n<p>Please <strong>carefully inspect<\/strong> the contents of the package upon delivery.<br \/>\nContact us immediately at <a href=\"mailto:support@gstoolshop.com\">support@gstoolshop.com<\/a> if:<\/p>\n<ul>\n<li>the product is <strong>damaged<\/strong>,<\/li>\n<li>you received a <strong>different product<\/strong> than the one you ordered.<\/li>\n<\/ul>\n<p>Your request will be processed within 48 business hours, after which we will assess the issue and provide you with appropriate assistance.<strong> <\/strong><\/p>\n<p><strong>RETURN CONDITIONS<\/strong><\/p>\n<p>You may return one or more items that are damaged or incorrect <strong>within 14 days<\/strong> of receiving your order.<br \/>\nReturns will be accepted by the Seller only if the following conditions are met:<\/p>\n<ul>\n<li>the item is damaged or not as described in the order;<\/li>\n<li>the item is returned with the original label and undamaged packaging;<\/li>\n<li>the item is accompanied by a copy of the receipt or valid proof of purchase.<\/li>\n<\/ul>\n<p><strong>How to start a return request?<\/strong><\/p>\n<p>Your request will be processed within 48 business hours. If approved, you will receive an email: <a href=\"mailto:support@gstoolshop.com\">support@gstoolshop.com<\/a> with detailed instructions on:<\/p>\n<ul>\n<li>the return shipping address;<\/li>\n<li>how to properly prepare the return shipment.<\/li>\n<\/ul>\n<p>Once you receive the return instructions, you must send the item within 14 days. Failure to do so will result in the return being refused. <\/p>\n<p><strong>Important:<br \/>\nDo not send any item back without prior authorization. Unauthorized returns will not be accepted.<\/strong><br \/>\nIf you have any questions or concerns, please contact us at <a href=\"mailto:support@gstoolshop.com\">support@gstoolshop.com<\/a><\/p>\n<p><strong>REPLACEMENTS<\/strong><\/p>\n<p>If you wish to receive a replacement item, please contact us at <a href=\"mailto:support@gstoolshop.com\">support@gstoolshop.com<\/a> and:<\/p>\n<ol>\n<li>request a r<strong>eturn of the original item<\/strong>; or<\/li>\n<li>After consultation with the Seller, place a new order for the desired item as <strong>a separate purchase<\/strong>.<\/li>\n<\/ol>\n<p><strong>REFUNDS<\/strong><\/p>\n<p>Once we receive and inspect your returned item, you will be notified by email whether your refund request has been approved.<br \/>\nIf approved, the refund will be issued to the <strong>original payment method used<\/strong> at the time of purchase, within <strong>10 business days.<\/strong><\/p>\n<p><strong>Note:<\/strong> Your bank or card issuer may require <strong>additional processing time<\/strong> beyond our stated timeframe.<\/p>\n<p>If more than <strong>15 business days have passed<\/strong> since your refund was approved and you have not received the funds, please contact us at <a href=\"mailto:support@gstoolshop.com\">support@gstoolshop.com<\/a><\/p>\n<p><strong>Please note:<\/strong> that refunds cover the cost of the returned product only and do not include shipping fees or other charges, unless otherwise specified.<\/p>\n<p><strong>RETURN SHIPPING COSTS<\/strong><\/p>\n<p>Unless otherwise stated, <strong>the customer is responsible for return shipping costs<\/strong>.<br \/>\nWe do not accept cash-on-delivery or freight collect returns, except in cases where the return is due to an error on our part (e.g., damaged or incorrect item). In such cases, we will confirm by email that: <\/p>\n<p>\u2022 the return may be shipped at our expense, or<br \/>\u2022 a prepaid return label will be provided, or<br \/>\u2022 a collection will be scheduled by one of our partner couriers.<br \/>\n<strong>In all other cases, customers must use a traceable shipping service and retain the shipment receipt until the return is confirmed as received.<\/strong><\/p>\n<p><em>POLICY CHANGES<br \/>This Return and Refund Policy is effective from the date of its publication on the Website. The Seller reserves the right to amend it at any time, without prior notice.<\/em><\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"RETURN AND REFUND POLICY Access to this Website and the purchase of products imply full acceptance of the present Return and Refund Policy, which forms an integral and substantial part of the General Terms and Conditions of Sale. This policy applies equally to both Consumer Users and Non-Consumer Users falling within the categories listed below....","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-887","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return and Refund Policy - GS Tools<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and Refund Policy - GS Tools\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"GS Tools\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-03T17:02:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gstoolshop.com\/wp-content\/uploads\/2025\/08\/GStools-Giulio-Salmaso.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1800\" \/>\n\t<meta property=\"og:image:height\" content=\"2250\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/\",\"url\":\"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/\",\"name\":\"Return and Refund Policy - GS Tools\",\"isPartOf\":{\"@id\":\"https:\/\/www.gstoolshop.com\/en\/#website\"},\"datePublished\":\"2025-09-24T12:01:49+00:00\",\"dateModified\":\"2025-10-03T17:02:11+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.gstoolshop.com\/en\/home\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Return and Refund Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.gstoolshop.com\/en\/#website\",\"url\":\"https:\/\/www.gstoolshop.com\/en\/\",\"name\":\"GS Tools\",\"description\":\"Revolutionize your TIG welding\",\"publisher\":{\"@id\":\"https:\/\/www.gstoolshop.com\/en\/#organization\"},\"alternateName\":\"GStoolshop\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.gstoolshop.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.gstoolshop.com\/en\/#organization\",\"name\":\"GS Tools\",\"alternateName\":\"GStoolshop\",\"url\":\"https:\/\/www.gstoolshop.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.gstoolshop.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.gstoolshop.com\/wp-content\/uploads\/2025\/07\/GSTools-logo.webp\",\"contentUrl\":\"https:\/\/www.gstoolshop.com\/wp-content\/uploads\/2025\/07\/GSTools-logo.webp\",\"width\":1720,\"height\":528,\"caption\":\"GS Tools\"},\"image\":{\"@id\":\"https:\/\/www.gstoolshop.com\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.instagram.com\/tungsten_pen\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Return and Refund Policy - GS Tools","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/","og_locale":"en_US","og_type":"article","og_title":"Return and Refund Policy - GS Tools","og_url":"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/","og_site_name":"GS Tools","article_modified_time":"2025-10-03T17:02:11+00:00","og_image":[{"width":1800,"height":2250,"url":"https:\/\/www.gstoolshop.com\/wp-content\/uploads\/2025\/08\/GStools-Giulio-Salmaso.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/","url":"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/","name":"Return and Refund Policy - GS Tools","isPartOf":{"@id":"https:\/\/www.gstoolshop.com\/en\/#website"},"datePublished":"2025-09-24T12:01:49+00:00","dateModified":"2025-10-03T17:02:11+00:00","breadcrumb":{"@id":"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.gstoolshop.com\/en\/return-and-refund-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.gstoolshop.com\/en\/home\/"},{"@type":"ListItem","position":2,"name":"Return and Refund Policy"}]},{"@type":"WebSite","@id":"https:\/\/www.gstoolshop.com\/en\/#website","url":"https:\/\/www.gstoolshop.com\/en\/","name":"GS Tools","description":"Revolutionize your TIG welding","publisher":{"@id":"https:\/\/www.gstoolshop.com\/en\/#organization"},"alternateName":"GStoolshop","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.gstoolshop.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.gstoolshop.com\/en\/#organization","name":"GS Tools","alternateName":"GStoolshop","url":"https:\/\/www.gstoolshop.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.gstoolshop.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.gstoolshop.com\/wp-content\/uploads\/2025\/07\/GSTools-logo.webp","contentUrl":"https:\/\/www.gstoolshop.com\/wp-content\/uploads\/2025\/07\/GSTools-logo.webp","width":1720,"height":528,"caption":"GS Tools"},"image":{"@id":"https:\/\/www.gstoolshop.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.instagram.com\/tungsten_pen\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.gstoolshop.com\/en\/wp-json\/wp\/v2\/pages\/887","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gstoolshop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gstoolshop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gstoolshop.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gstoolshop.com\/en\/wp-json\/wp\/v2\/comments?post=887"}],"version-history":[{"count":10,"href":"https:\/\/www.gstoolshop.com\/en\/wp-json\/wp\/v2\/pages\/887\/revisions"}],"predecessor-version":[{"id":990,"href":"https:\/\/www.gstoolshop.com\/en\/wp-json\/wp\/v2\/pages\/887\/revisions\/990"}],"wp:attachment":[{"href":"https:\/\/www.gstoolshop.com\/en\/wp-json\/wp\/v2\/media?parent=887"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}